Shipping policy
Shipping Policy
1. Key Information
- Order cut-off time: 5:00 PM (AEST, Sydney time)
- Handling time: 1–2 business days, Monday–Friday
- Transit time: 5–7 business days, Monday–Friday
- Total delivery time: 6–9 business days
- Shipping costs: Free standard shipping within Australia — no minimum spend
- Delivery area: Australia
- Shipping carriers: Australia Post, with select parcels via Sendle for regional and remote areas
2. Shipping Outside Australia
Eucalyra currently ships exclusively within Australia.
We do not offer international shipping at this time. Customers outside Australia may not be able to complete checkout.
3. Shipping Process
After you place an order, you will receive an order confirmation by e-mail with a complete summary of your purchase.
We then begin processing your order. Handling time is usually 1–2 business days, Monday to Friday. Orders placed before the 5:00 PM (AEST) cut-off on a business day begin processing the same day; orders placed after the cut-off, or on a weekend or public holiday, are treated as received on the next business day.
Once your parcel has been dispatched, you will receive a further e-mail with tracking information.
Transit time is usually 5–7 business days, Monday to Friday, after dispatch.
The total estimated delivery time is therefore approximately 6–9 business days.
Delivery times are estimates and may vary slightly due to circumstances beyond our control, such as carrier delays, public holidays, weather conditions or periods of high order volume.
In the event of a delay beyond the estimated delivery window, customers will be informed by e-mail of the current order status. Shipments can also be tracked at any time via the tracking link included in the dispatch confirmation.
4. If Your Delivery Is Delayed
If an order has not arrived after the maximum stated delivery time, we recommend waiting up to 2 additional business days and checking the tracking link.
If your order still has not arrived after that, please contact us at contact@eucalyra.shop or by phone at +61411328274.
Please include your order number so we can investigate your delivery and help you quickly.
5. Cancellations
Orders are processed quickly.
If you wish to cancel your order, please contact us as early as possible at contact@eucalyra.shop or by phone at +61411328274, before the order has been dispatched.
If the order has already been dispatched, it can be returned in accordance with our Refund & Returns Policy.
6. Damaged or Incorrect Items
If you have received a damaged or faulty item, or we shipped the wrong item or wrong size, please contact us promptly at contact@eucalyra.shop and include clear photos of the issue.
After review, the choice is yours: we will reship the correct item free of charge or issue a full refund — at no additional cost to you, in line with your rights under the Australian Consumer Law.
If a return is required, we will provide return instructions and cover the full return shipping costs.
7. Contact
Store name: Eucalyra
ABN: 83 327 332 991
Address: 24 Bourke Street, Maitland NSW 2320, Australia
E-mail: contact@eucalyra.shop
Phone: +61411328274
Contact form: Contact page
Customer service hours (AEST)
Monday to Friday: 09:00 – 18:00
Saturday and Sunday: 10:00 – 16:00
We aim to answer every enquiry within 24 hours.