Terms of service

Privacy Policy

Eucalyra

Last updated: 21 July 2026

Eucalyra ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit or shop at eucalyra.shop, how we use and protect it, and what rights you have in relation to it. This policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.

1. Who We Are

Eucalyra is an online retail store operated from:

63 Johnston Street, Fitzroy, VIC 3065, Australia Email: contact@eucalyra.shop

For the purposes of the Privacy Act, Eucalyra is the entity responsible for handling your personal information collected through eucalyra.shop.

2. Information We Collect

We only collect personal information that is reasonably necessary to operate our store and provide you with a smooth shopping experience. This may include:

Contact details — name, email address, phone number, billing and shipping address
Order information — items purchased, order history, order value, and preferences
Payment information — processed securely through our third-party payment providers (see Section 5); we do not store full credit card numbers on our own servers
Account information — if you create an account with us, your login details and saved preferences
Communications — records of correspondence when you contact our customer service team
Technical and usage data — IP address, browser type, device information, pages visited, and how you interact with our website, collected automatically via cookies and similar technologies

3. How We Collect Information

We collect personal information in the following ways:

Directly from you, when you create an account, place an order, subscribe to our newsletter, or contact us
Automatically, through cookies and analytics tools as you browse our website
From third parties, such as payment processors or shipping carriers, where relevant to fulfilling your order

4. Why We Collect and Use Your Information

We use your personal information for purposes including:

Processing and fulfilling your orders, including payment, packing, and delivery
Communicating with you about your order status, shipping updates, and customer service enquiries
Managing returns, exchanges, and refunds
Sending you marketing communications and promotional offers, where you have opted in (you can unsubscribe at any time)
Improving our website, products, and customer experience
Detecting and preventing fraud, and complying with our legal obligations
Personalising your shopping experience, such as remembering items in your cart or showing relevant products

We will only use your information for the purpose it was collected for, or for a related purpose you would reasonably expect, unless we have your consent or are required or authorised by law to do otherwise.

5. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties strictly for the purposes of operating our business, including:

Payment processors (e.g. Shopify Payments, PayPal, Stripe, or similar providers) to securely process your transactions
Shipping and logistics partners to deliver your order to you
IT and website service providers, such as our e-commerce platform and email marketing tools, who help us run our website and communicate with customers
Professional advisors, such as accountants or legal counsel, where necessary
Government or regulatory bodies, where required by law

Any third party we share your information with is required to handle it securely and only use it for the purpose we've engaged them for.

6. Overseas Disclosure

Some of the third-party service providers we use (such as payment gateways, hosting providers, or marketing platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure these providers handle your personal information in a manner consistent with the Australian Privacy Principles, including using providers with appropriate data protection safeguards in place.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Keep your cart and preferences saved as you browse
Understand how visitors use our website, so we can improve it
Deliver relevant advertising and measure the effectiveness of our marketing

You can choose to disable cookies through your browser settings; however, some features of our website may not function properly if you do so.

8. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure servers, encrypted checkout processes, and restricting access to personal information to staff who need it to perform their duties. While we work hard to protect your data, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including to meet legal, accounting, or reporting requirements. When your information is no longer needed, we take reasonable steps to securely delete or de-identify it.

10. Marketing Communications

If you have opted in to receive marketing emails from us, you can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us directly at contact@eucalyra.shop. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders.

11. Your Rights and Access to Your Information

Under the Privacy Act 1988 (Cth), you have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate or outdated information
Ask us how your information has been collected, used, and disclosed
Lodge a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us at contact@eucalyra.shop. We will respond to your request within a reasonable timeframe, generally within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us so we can promptly remove it.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.