Terms of service
Terms of Service
Welcome to Eucalyra. These Terms of Service govern your access to our website, your use of our services, and the purchase of our products.
By accessing our website, browsing our products, or placing an order, you agree to these Terms. Please read them carefully before using our website or purchasing products.
Business Information
Business name: Eucalyra
Operated by: Anneliese Eve Threadgate (sole trader)
ABN: 83 327 332 991
Registered: business name EUCALYRA, New South Wales, Australia (ABR-listed main business location NSW 2320)
Address: 24 Bourke Street, Maitland NSW 2320, Australia
E-mail: contact@eucalyra.shop
Phone: +61411328274
Website: https://eucalyra.shop
1. Definitions
- "We", "us", "our" refers to Eucalyra
- "You", "your" refers to the person using our website or purchasing products
- "Website" refers to https://eucalyra.shop and all associated pages
- "Products" refers to the goods offered for sale on our website
- "Order" refers to a purchase of Products made through our website
2. Acceptance of Terms
By using our website or placing an order, you confirm that:
- You are at least 18 years old, or have the consent of a parent or guardian
- You have the legal capacity to enter into a contract
- You have read, understood and accepted these Terms
- All information you provide is accurate, current and complete
- You comply with all applicable laws and regulations
3. Use of Our Website
Permitted use: You may use our website to view and compare products, place orders, create and manage a customer account, contact our customer service, and sign up for newsletters.
Prohibited use: You may not use our website for unlawful or fraudulent purposes, attempt unauthorised system access, use automated scraping tools without permission, distribute malware, or use our trademarks and copyrighted material without consent.
Account security: You are responsible for keeping your login credentials confidential and for all activity under your account. Please report any unauthorised use immediately.
4. Products and Pricing
We strive to provide accurate product information. Minor variations (for example due to screen settings) are possible. All prices are in AUD, with no hidden fees. Standard shipping within Australia is free. Price changes do not apply to confirmed orders.
If a product becomes unavailable, we will offer you the choice of waiting, an alternative product, or a full refund.
5. Orders, Changes and Cancellations
Orders are accepted when we send an order confirmation by e-mail. We reserve the right to decline orders in cases of pricing errors, suspected fraud, unavailability, or payment issues.
- Before dispatch: Changes and cancellations are accepted where possible — please contact us as early as you can.
- After dispatch: Cancellation is no longer possible; the order may be returned in accordance with our Refund Policy.
6. Payment
Accepted payment methods: Visa, Mastercard, American Express, Apple Pay and Google Pay. Payments are processed securely through certified payment providers. We never store full card details on our own servers.
7. Shipping and Delivery
Full details are set out in our Shipping Policy. In summary:
- Delivery area: Australia
- Handling time: 1–2 business days
- Transit time: 5–7 business days
- Total delivery time: 6–9 business days
- Shipping costs: Free standard shipping within Australia
8. Returns, Refunds and Exchanges
Full details are set out in our Refund & Returns Policy. In summary:
- Return window: 30 days from delivery (voluntary return policy, including change of mind)
- Return shipping costs: Paid by the customer, except for faulty or incorrect items
- Restocking fees: None
- Refund time: Within 5 business days of receipt and inspection, plus 3–5 business days bank processing
- Refund method: Original payment method (Visa, Mastercard, American Express, Apple Pay or Google Pay)
9. Consumer Guarantees and Statutory Rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- Repair, replacement or resupply for minor failures
- Your choice of replacement or refund for major failures
- Compensation for reasonably foreseeable consequential loss
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the ACL or any other law that cannot lawfully be excluded.
10. Intellectual Property
All content (texts, images, logos, designs) belongs to Eucalyra or our licensors and is protected by copyright. No commercial use is permitted without written consent. Private use for viewing or printing is allowed.
11. User Content
Reviews and feedback you submit must be free of third-party rights. You grant us the right to use such content in the course of our business. We remove unlawful or misleading content.
12. Privacy
Details are set out in our Privacy Policy (compliant with the Privacy Act 1988 (Cth) and, where applicable, the GDPR).
13. Limitation of Liability
To the extent permitted by law, we are not liable for indirect or consequential loss or loss of profit. Liability for wilful misconduct and gross negligence remains unaffected, and nothing in this section limits your rights under the Australian Consumer Law. Our maximum liability per order is the value of that order.
14. Your Responsibilities
You are responsible for providing correct order and address details, keeping your account secure, reviewing product information before purchase, and complying with applicable laws.
15. Third-Party Links
Links to third-party websites are provided for information only. We accept no responsibility for their content or privacy practices.
16. Payment Providers
Payments are additionally subject to the terms of the relevant payment provider.
17. Force Majeure
We are not liable for delays caused by natural disasters, pandemics, strikes, transport disruptions or other unforeseeable circumstances beyond our control.
18. Dispute Resolution
If you have a problem, please contact us directly first:
E-mail: contact@eucalyra.shop
Phone: +61411328274
Address: 24 Bourke Street, Maitland NSW 2320, Australia
We endeavour to resolve complaints within a reasonable time. If we cannot resolve your complaint, you may contact NSW Fair Trading (www.fairtrading.nsw.gov.au) or the Australian Competition and Consumer Commission (ACCC) (www.accc.gov.au).
Online dispute resolution (EU): For consumers in the European Union, the European Commission provides an ODR platform: https://ec.europa.eu/consumers/odr. We do not participate in mandatory consumer arbitration but are always available for direct contact.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of New South Wales, Australia. Disputes are subject to the jurisdiction of the courts of New South Wales, Australia, to the extent permitted by law. Mandatory consumer-protection provisions of your place of residence remain unaffected.
20. General Provisions
Entire agreement: These Terms, together with our Privacy Policy, Shipping Policy and Refund Policy, form the entire agreement between you and Eucalyra.
Severability: If any individual provision is invalid, the validity of the remaining provisions is not affected.
Waiver: A failure to enforce a right immediately does not constitute a waiver of that right.
Assignment: You may not assign your rights without our written consent.
21. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be published on the website. For material changes we will additionally notify you by e-mail. Continued use after publication constitutes acceptance.
22. Contact
Store name: Eucalyra
ABN: 83 327 332 991
Address: 24 Bourke Street, Maitland NSW 2320, Australia
E-mail: contact@eucalyra.shop
Phone: +61411328274
Customer service hours (AEST)
Monday to Friday: 09:00 – 18:00
Saturday and Sunday: 10:00 – 16:00
We aim to answer every enquiry within 24 hours. Last updated: July 2026.